Shipping policy

📦 Shipping Policy

Welcome to Arivea! We're committed to delivering your order efficiently and transparently. Please read our shipping policy below to understand how we handle shipping, delivery, and logistics.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed. Once your order is shipped, you'll receive a confirmation email with tracking details.

2. Shipping Coverage

We currently ship to the following regions:

  • United States (including mainland, Alaska, and Hawaii)
  • Worldwide – international shipping is available to most countries including Canada, Europe, Asia, Australia, and more.

3. Shipping Methods & Rates

Region Shipping Method Estimated Delivery Time Shipping Fee
United States Standard Shipping 3–7 business days Free Shipping
International Standard International Shipping 7–14 business days Free shipping

4. Customs & Duties (International Orders)

For orders outside the U.S., customs duties, taxes, or import fees may apply. These charges are not included in the product or shipping price and are the responsibility of the recipient. Please check with your local customs office before placing an order.

5. Order Tracking

All shipped orders come with a tracking number. You can track your package via:

  • Our website's Order Tracking page
  • Or via the carrier's website using the tracking number provided in your email

6. Failed Deliveries

We are not responsible for failed deliveries caused by:

  • Incorrect or incomplete shipping address
  • Unavailable recipient at delivery time
  • Customs clearance issues (international orders)

If a package is returned or lost due to the above reasons, we will reach out to you for resolution. Additional shipping charges may apply.

7. Shipping Issues

If you encounter any shipping-related issues (lost packages, damage, delays, etc.), please contact us within 7 days of delivery. We will do our best to resolve the issue promptly.

8. Contact Us

If you have any questions about shipping, feel free to contact us:

For information about returns, please see our Return Policy.